Refund policy
It is important to us that you, as our customer, understand why we have a refund policy. When you register, your entry fee kick-starts the journey toward your exceptional event experience immediately. Our transparent refund policy reflects our shared understanding of unexpected challenges. Thank you for being part of our community.
Please ensure that you fully read and understand the following policy regarding all refunds, transfers, and cancellations. This policy applies to registration and additional upgrades purchased.
If you cannot participate in Run The Forest, entry fee refunds can be requested up until 5pm, Sunday 30 June 2024 will receive 50% of their entry fee. Merchandise and any add-ons or donations are not refundable.
STANDARD ENTRY
If you cannot participate in Run The Forest, entry fee refunds can be requested up until times listed below, you will receive 50% of their entry fee. Merchandise, entry add-ons, donations, ancillary costs, booking/card service fees are not refundable.
Please ensure that you fully read and understand the following policy regarding all refunds, transfers, and cancellations. This policy applies to registration and additional upgrades purchased.
If you cannot participate in Run The Forest, entry fee refunds can be requested up until 5pm, Sunday 30 June 2024 will receive 50% of their entry fee. Merchandise and any add-ons or donations are not refundable.
STANDARD ENTRY
If you cannot participate in Run The Forest, entry fee refunds can be requested up until times listed below, you will receive 50% of their entry fee. Merchandise, entry add-ons, donations, ancillary costs, booking/card service fees are not refundable.
- Until 5pm, Sunday 30 June 2024, 50% refund of entry fee
- From 5pm Sunday 30 June 2024, no refunds are possible
ENHANCED REFUND PROTECTION PROGRAM
We recommend that you consider adding the Refund Protection Program to your entry to protect your entry fee. By enrolling in our enhanced refund program, 100% of your entry fee, add-ons and entry booking fees will be refunded, if you are unable to attend due to the refundable reasons.
Enhanced Refund Protection Program covers but is not limited to;
We recommend that you consider adding the Refund Protection Program to your entry to protect your entry fee. By enrolling in our enhanced refund program, 100% of your entry fee, add-ons and entry booking fees will be refunded, if you are unable to attend due to the refundable reasons.
Enhanced Refund Protection Program covers but is not limited to;
- 🤕 Injury & illness
- 🦠 COVID-19
- 🌪️ Weather
- ✈️ Travel conflict
- 😓 Layoffs/terminations
- 🚗 Mechanical breakdowns
How can I request a refund?
Once you have purchased the Refund Coverage alongside your registration, you will receive a confirmation email sent from Race Roster containing two links:
What should I do if I can't locate my protection Registration Refund Protection details?
If you are missing your Registration Refund Protection's details, you can reach out to us at support@raceroster.com with the name of the event you registered for, and the name of the individual(s) who are requesting information regarding their Registration Refund Protection purchases.
When requesting a refund, the system is telling me my details are invalid, how should I proceed?
Please first locate the following details related to your Refund Coverage:
Can I purchase Registration Refund Protection after already completing my registration?
Unfortunately, the Registration Refund Coverage is only available for purchase during the registration process and is not eligible to be added after the registration has been completed.
Once you have purchased the Refund Coverage alongside your registration, you will receive a confirmation email sent from Race Roster containing two links:
- Refund Program PDF
- Request a Refund
What should I do if I can't locate my protection Registration Refund Protection details?
If you are missing your Registration Refund Protection's details, you can reach out to us at support@raceroster.com with the name of the event you registered for, and the name of the individual(s) who are requesting information regarding their Registration Refund Protection purchases.
When requesting a refund, the system is telling me my details are invalid, how should I proceed?
Please first locate the following details related to your Refund Coverage:
- Registration receipt or ID
- Refund Protection Program ID, if found on Race Roster transaction
- First & Last Name
Can I purchase Registration Refund Protection after already completing my registration?
Unfortunately, the Registration Refund Coverage is only available for purchase during the registration process and is not eligible to be added after the registration has been completed.
